Paul

Paul brings a legendary calibre of strategic authority, unparalleled operational mastery, and a lifelong devotion to public safety to his leadership role at Fetch Fire & Security Ltd. As a decorated recently retired officer, he commands over 3 decades of elite command and control experience, making him an absolute master of tactical execution.

Having operated at the highest echelons of  incidents, he possesses an expert, ironclad understanding of the Gold, Silver, and Bronze command structure.

He is fully fluent in the Joint Emergency Services Interoperability Principles (JESIP) protocols, ensuring seamless multi-agency coordination under the tightest parameters imaginable.

Building upon his distinguished career, Paul serves as the operational mastermind co-running Fetch’s elite Community Safety Accreditation Scheme (CSAS) divisions.

Armed with a commanding grasp of statutory police-linked powers, he is directly in charge of Fetch’s CSAS officers deployed specifically to combat, deter, and manage anti-social behaviour across the community. He seamlessly integrates these CSAS operations with the company’s Chapter 8 road networks, combining accredited powers with advanced traffic management frameworks to deliver a unified, completely secure street-level response.

Paul stands out as a force in crowd dynamics and tactical architecture, with his advanced tactical training in Marauding Terrorist Attack (MTA) scenarios allowing him to provide unmatched strategic oversight to complex emergency response deployments. His seamlessly integrated deployments make him a vital partner to local constabularies.

Balancing a lifetime of elite command with a profound dedication to consumer excellence, Paul delivers an uncompromising, gold-standard safety apparatus that ensures everyone under his watchful eye remains impeccably protected.

Rosie

Rosie brings a wealth of frontline operational experience, strong leadership skills, and a deep commitment to public safety and wellbeing to her role at Fetch Fire & Security Ltd. As a serving Firefighter with over six years of frontline emergency brigade experience, she is highly skilled in continuous dynamic risk assessment during intense, time-critical incidents. Her advanced training includes an Operational Firefighting Level 3 Apprenticeship and Level 3 Emergency Care, making her exceptionally prepared to remain calm under pressure and ensure effective incident resolution.

Alongside her emergency services career, Rosie has spent nearly eleven years in the security industry, specialising in protecting the public and colleagues in high-risk environments. She expertly manages Fetch’s Community Safety Accreditation Scheme (CSAS) operations, utilising accredited traffic and community safety powers to oversee complex deployments. Her extensive background spans comprehensive risk assessment, staffing logistics, and operational event planning for crowds ranging from intimate gatherings to massive twelve-thousand-capacity festivals.

Rosie stands out as both a strong team player and a confident leader who takes decisive action to prevent situations from escalating. Certified as a Mental Health First Aider through MHFA England, she incorporates vital psychological support and empathy into her physical safety protocols. Whether following complex strategic directives or managing a high-stakes frontline scenario, Rosie delivers a premium standard of customer service that ensures every individual feels entirely safe, respected, and professionally cared for.

Scott

Scott brings a commanding calibre of operational leadership, unmatched multi-agency instinct, and a relentless commitment to critical safety infrastructure to his management role at Fetch Fire & Security Ltd.

Moving from an entry-level professional to a senior operational manager in just five years, his career trajectory reflects a rare level of excellence. As a serving Officer within the Fire Brigade with over seven years of elite frontline experience, Scott commands high-pressure crisis zones with absolute authority, routinely taking the helm as the Officer-in-Charge at a diverse array of major emergency incidents.

Scott’s unique brilliance lies in his ability to blend advanced public emergency services strategy with high-end private safety operations. Across more than seven years in the private security sector, he has orchestrated elite close protection operations for top-tier celebrities, high-profile VIP clients, and massive public spectacles, including arena concerts, stadium sporting events, and high-stakes television productions.

Whether managing a razor-sharp, bespoke executive protection detail or deploying hundreds of personnel across a macro-level footprint, Scott’s mastery of resource allocation and dynamic incident management plans remains entirely flawless.

As a tactical leader, Scott excels at reading volatile, fast-paced, and high-risk environments, projecting a reassuring calm that allows teams to execute complex directives under the tightest pressures. His background in dynamic risk assessment and live strategic decision-making ensures that Fetch delivers a bulletproof, gold-standard safety solution on every deployment. Combining an ironclad command presence with an approachable, elite-tier standard of care, Scott guarantees that clients, assets, and the general public remain flawlessly protected in any scenario imaginable.

Jordan

Head of TV, Film & Live Event Operations

Jordan brings 15 years of elite operational experience to Fetch, specialising in the seamless execution of high-profile TV and film productions, major festivals, and large-scale public events. 

A highly resilient and dynamic leader, Jordan serves as the vital link between executive management, production crews, outside agencies, and public services to ensure that every operation runs flawlessly under rapidly changing conditions.

In the studio, Jordan works hand-in-hand with floor managers and production departments to handle technical crowd placements for camera fulfilment, while personally hosting high-profile production guests, contributors, and agents. Jordan’s expertise extends seamlessly into the live event sector, where they orchestrate complex operations for major music festivals, sprawling Christmas markets, and immersive outdoor light trails.

Whether protecting tight filming schedules or managing thousands of festive visitors in demanding outdoor winter environments, Jordan uses deep industry relationships, sharp communication, and decisive problem-solving to resolve any logistical challenge instantly.

On the ground, Jordan masterfully directs Fetch’s multi-disciplinary teams—spanning traffic management, parking marshals, studio ushers, and SIA-licenced security guards. Jordan holds the team to the highest standards of safety, customer care, and threat mitigation. 

From busy multi-location filming days to high-footfall holiday events, Jordan ensures that every member of the public is valued and protected with the utmost discretion, efficiency, and professionalism.

Vicky

Vicky brings a monumental calibre of strategic dominance, elite incident command expertise, and an unparalleled background in high-stakes public safety to her role at Fetch Fire & Security Ltd. Serving for nearly twenty-eight years as an elite officer within the Metropolitan Police, she spent decades operating at the absolute apex of emergency response and tactical command. She ultimately excelled within the Met Police’s legendary Special Operations Room, orchestrating macro-level command-and-control frameworks for the most complex, high-consequence environments in the world.

Vicky’s operational brilliance lies in her extensive tenure embedded within senior command teams, managing the tactical deployment of resources during London’s most monumental public events. Her flawless command portfolio spans massive pre-planned operations—including historic Royal Weddings, State Funerals, high-profile sporting spectacles, the London Marathon, and the Notting Hill Carnival—as well as rapidly unfolding, spontaneous crises such as major public disorder and terrorist attacks. This elite echelon of policing demands flawless critical communication skills, advanced CCTV matrix monitoring, and real-time asset logistics under maximum scrutiny.

Beyond standard operational command, Vicky is a highly revered, nationally accredited trainer and tactical leader specialising in the recovery and identification of victims in mass fatality and catastrophic major incidents. Her exceptional, specialised certifications include Disaster Victim Identification (DVI), Chemical, Biological, Radiological and Nuclear (CBRN) response, Extended Duration Breathing Apparatus (EDBA), confined space operations, Urban Search and Rescue (USAR), and Trauma Risk Management (TRiM). Combining absolute composure with elite situational awareness, Vicky delivers an airtight, world-class standard of protective architecture that secures complex human and physical assets in any situation imaginable.

Client Communication & Incident Reporting

We operate an open-door policy, enabling clients to have direct, confidential access to senior management for discussions regarding incidents or concerns.

This ensures:

Issues are dealt with swiftly, discreetly, and professionally.
Client dissatisfaction is avoided through proactive communication and resolution.
Service standards are continuously monitored, reviewed, and improved.
Clients feel valued, respected, and actively involved in shaping service delivery.
All feedback and concerns are documented, reviewed, and acted upon promptly.
Trust and transparency are maintained in every stage of the process.
Lessons learned from feedback are incorporated into training and operational procedures to prevent recurrence.

Customer Service Commitment

Fetch Fire & Security Ltd is committed to:

Delivering exceptional customer service through professionalism, approachability, and proactive assistance. Going above and beyond to ensure the safety, comfort, and enjoyment of all attendees.

Upholding the highest professional and ethical standards in every interaction. Treating all customers, colleagues, and stakeholders with respect, fairness, and dignity.

Providing clear and timely communication to attendees, including guidance, safety advice, and directions when needed.

Maintaining accessibility and inclusivity, ensuring that all services are available to people of all abilities and backgrounds. Responding promptly and effectively to concerns, complaints, or incidents, with a focus on positive resolution.

Ensuring all staff are trained in conflict de-escalation and customer engagement skills.

Continuously seeking feedback from customers to improve service delivery and event safety.